Our Privacy Policy

This privacy policy sets out how Ecole de Pole London LLP uses and protects any information that you give when you are using our website, booking systems, emailing us or interacting with us on social media. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What is GDPR?

On May 25, 2018, the GDPR replaced the existing data protection law i.e. the Data Protection Act 1998.

GDPR is a new data and privacy security legislation which was developed by the European Parliament and Council for the protection of data rights of EU citizens.

One of the key aims and requirements of the GDPR is to keep EU citizens informed of how businesses collect, use, share, secure and process their personal data.

What we may collect from you:

Contact information including name, home address, telephone number and email address.

Emergency contacts information including name and telephone number


What do we do with the information?

We may use the information to improve our customer service or products.

We may contact you regarding your bookings with us (Classes, Private Lessons, Camps, Courses or any other associated services). We may, from time to time, send promotional emails about special discounts, new releases or other information which we think you may find interesting using the email address which you have provided in the newsletter sign up form.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible at admin@ecoledepole.co.uk. We will promptly correct any information found to be incorrect.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card or bank details, nor do we share customer details with any 3rd parties.


The 8 Rights you have under the GDPR

The right to be informed

The right of access

The right to rectification

The right to erasure

The right to restrict processing

The right to data portability

The right to object

Rights related to automated decision making and profiling


Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing from our newsletter or contacting us on admin@ecoledepole.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information. If you would like a copy of the information held on you please write to admin@ecoledepole.co.uk


Privacy Complaints Process

For more information on these rights please read the relevant guidance issued by the ICO at https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/

If you would like to make a complaint about how we process your personal data, please contact our Admin Team.

If you are not happy with how your complaint is dealt with, you should contact the Information Commissioner’s Office.  Alternatively, you are entitled to make a complaint to the Information Commissioner’s Office without first referring your complaint to us.